FAQ
Questions owners ask.
Short answers, grouped by topic. If yours is missing, write to contact@akson.ch.
Your guests
Do my guests need an app or an account?
No. They scan the card with the phone camera and the page opens in the browser. Nobody types a name, an email address or a phone number.
Do guests have to leave a review to play?
No, as long as “Skip” is shown, which is the default. A venue can hide “Skip”, and we then warn it that the game becomes a reward for the review, which Google bans.
Which languages does the guest page use?
French, German and English. The page follows the language of the guest’s phone.
Google’s rules
What do Google’s rules say?
Google does not certify third-party tools. Its rules ban asking only happy customers and giving anything in exchange for a review. ReviewsBoost shows every guest the same request, asks for no rating first and names no prize in the request.
Does the review request mention the prize?
Never. The request asks for an honest review, positive or not, on the phone and on the printed card.
Can I send only satisfied guests to Google?
No. Filtering guests by their opinion is called review gating and Google bans it, so ReviewsBoost shows the same request to everyone.
Do you check that a guest wrote a review?
No. Google gives no reliable way to know who wrote a review, and we do not try to find out.
Setting up
How long does setup take?
About 5 minutes: find your business, sign in, confirm the prizes and the game, then download the card.
What do I need to print?
An A6 card as a PDF, which any office printer can print. Put one on each table or next to the till.
How does my team check a win?
The guest shows a six-character code. Your team enters it on the cashier page after a six-digit PIN. A code works once and has an end date.
Plans and prices
What happens when the free trial ends?
The game pauses and the review request keeps working. Choose Pro to restart the game. The free plays are counted once per account, with no monthly reset.
Are the prices with or without VAT?
All prices are in Swiss francs and exclude VAT, which is added at checkout where it applies.
Can I cancel?
Yes, from your dashboard, and there is no contract. Your plan runs until the end of the month or year you have paid for.
Does the price depend on the number of reviews?
No. Our price never changes with how many reviews you get or what they say.
What does it cost for several venues?
From 2 venues, Pro costs CHF 29 per venue a month, or CHF 290 per venue a year, excluding VAT.
Your card can be on the table today.
No credit card and no contract. Your first card is ready in 5 minutes.